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Shipping Matters to note

Q: When will my tracking information be updated?

A: Tracking events will start to be updated within 48-72 hours after received of the tracking number. The reason for this time lag is that most cases the first tracking event only shows up once the shipment was handed over to us. Shipping providers might also delay in updating the tracking location by several days. However be assured that your package is still on its way to you.

Q: Why can't I track my order on your website?

A: Orders shipped with Air Mail Register may take up to 5-7 business days for the tracking numbers to be activated. After 7 business days and there is no change in the tracking status, please contact our customer service and we will assist to verity your shipping status. If you have chosen to ship by DHL or other express services, tracking numbers are usually activated within 2-3 days after its shipment. Be assured that delayed update on the tracking status does not usually affect its delivery.

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